Methods of automated content-based answer search for automation first level of technical support

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Title	Methods of automated content-based answer search for automation first level of technical support
Authors	Nestyuk, O. Lischuk, E.
ORCID
Keywords	automated search автоматизований пошук автоматизированный поиск question answering system система відповіді на запитання система ответов на вопросы chat bot чат-бот technical support технічна підтримка техническая поддержка
Type	Conference Papers
Date of Issue	2017
URI	http://essuir.sumdu.edu.ua/handle/123456789/55776
Publisher	Sumy State University
License
Citation	Nestyuk, О. Methods of automated content-based answer search for automation first level of technical support [Текст] / О. Nestyuk // Advanced Information Systems and Technologies : proceedings of the V international scientific conference, Sumy, May 17-19 2017/ Edited by S.І. Protsenko, V.V. Shendryk. - Sumy : Sumy State University, 2017. - P. 28-30.
Abstract	Automated content-based answer search is proposed to use at the implementation of the firstline technical support for the product. The main task is to inform users about product and to solve the most common problems in product work. Question-answering system and intelligent chat bot are proposed as technologies that can be used in implementing this task.
Appears in Collections:	Наукові видання (ЕлІТ)