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Title An investigation into maintaining quality culture in four and five star hotels in the south-agean coast, Turkey
Authors Edip, Örücü
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Type Article
Date of Issue 2003
URI http://essuir.sumdu.edu.ua/handle/123456789/10654
Publisher Видавництво СумДУ
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Citation Edip, Örücü An investigation into maintaining quality culture in four and five star hotels in the south-agean coast, Turkey [Текст] / Örücü Edip // Вісник Сумського державного університету. Серія Економіка. - 2003. - №5(51). - С. 148-154.
Abstract This study investigates how four and five star hotels in the South-Aegean Region develop and maintain quality culture. Further, to reviewing previous research on developing and maintaining quality culture in organizations, data were collected via a questionnaire from 31 hotels and analyzed by using correlation and multi-regression statistical techniques. The findings of the study indicate that the success of developing and maintaining a quality culture in a hotel depends very much on the existing culture of the hotel and the ability of the management team. It is therefore essential for hotel organizations to possess universal quality culture values and have a professional management team if they are to compete and prosper. Following the Total Quality Management approach can help hotel groups to create and implement these values. However, organization culture should have appropriate components for a successful Total Quality Management implementation. When you are citing the document, use the following link http://essuir.sumdu.edu.ua/handle/123456789/10654
Appears in Collections: Вісник Сумського державного університету. Економіка (2009-2024)

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China China
-1694707753
France France
5
Germany Germany
30567659
Ireland Ireland
291072376
Japan Japan
1
Lithuania Lithuania
1
Russia Russia
2
Thailand Thailand
1
Turkey Turkey
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Ukraine Ukraine
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United Kingdom United Kingdom
623088217
United States United States
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Unknown Country Unknown Country
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Vietnam Vietnam
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