Analysis of ergonomics problems contact-centers

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Title	Analysis of ergonomics problems contact-centers
Authors	Kryvodub, Anna Serhiivna Shapochka, Yurii Mykolaiovych Lavrov, Yevhenii Anatoliiovych
ORCID	http://orcid.org/0000-0001-9117-5727
Keywords	Ergonomics Contact Center ManOperator Queue Workload Queueing System
Type	Conference Papers
Date of Issue	2016
URI	http://essuir.sumdu.edu.ua/handle/123456789/46840
Publisher	Sumy State University
License	Copyright not evaluated
Citation	Krivodub, A. Analysis of ergonomics problems contact-centers [Текст] / A. Krivodub, Y. Shapochka, E. Lavrov // Advanced Information Systems and Technologies : proceedings of the IV international scientific conference, May 25-27, 2016 / Ред.кол.: С.І. Проценко, В.В. Шендрик, С.М. Ващенко. - Sumy: Sumy State University, 2016. - С. 17-18.
Abstract	The analysis of the ergonomic problems of the contact center. It allocates main factors of influence on man- operator.
Appears in Collections:	Наукові видання (ЕлІТ)