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Title | Analysis of ergonomics problems contact-centers |
Authors |
Kryvodub, Anna Serhiivna
Shapochka, Yurii Mykolaiovych Lavrov, Yevhenii Anatoliiovych |
ORCID |
http://orcid.org/0000-0001-9117-5727 |
Keywords |
Ergonomics Contact Center ManOperator Queue Workload Queueing System |
Type | Conference Papers |
Date of Issue | 2016 |
URI | http://essuir.sumdu.edu.ua/handle/123456789/46840 |
Publisher | Sumy State University |
License | |
Citation | Krivodub, A. Analysis of ergonomics problems contact-centers [Текст] / A. Krivodub, Y. Shapochka, E. Lavrov // Advanced Information Systems and Technologies : proceedings of the IV international scientific conference, May 25-27, 2016 / Ред.кол.: С.І. Проценко, В.В. Шендрик, С.М. Ващенко. - Sumy: Sumy State University, 2016. - С. 17-18. |
Abstract |
The analysis of the ergonomic problems
of the contact center. It allocates main factors of
influence on man- operator. |
Appears in Collections: |
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File | Size | Format | Downloads |
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Krivodub_Shapochka_Lavrov.pdf | 103.83 kB | Adobe PDF | -1095085687 |
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