Ефективне спілкування по телефону

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Title	Ефективне спілкування по телефону
Other Titles	Effective Phone Calls
Authors	Leshchenko, Olha Illivna Khodtseva, Alla Oleksandrivna
ORCID	http://orcid.org/0000-0003-4226-0866
Keywords	methodology telephoning making arrangements методология телефонные переговоры телефонні переговори
Type	Schoolbook
Date of Issue	2008
URI	http://essuir.sumdu.edu.ua/handle/123456789/50303
Publisher	Українська академія банківської справи Національного банку України
License	Copyright not evaluated
Citation	Лещенко, О.І. Effective Phone Calls (Ефективне спілкування по телефону) [Текст] : навч. посіб. / О. І. Лещенко, А. О. Ходцева. – Суми: ДВНЗ “УАБС НБУ”, 2008. – 98 с.
Abstract	“Effective Phone Calls” is a practical and accessible course specifically designed to develop students` essential communication and language skills. It is divided into six units, which contain face-to-face with teacher and self-study materials. The course aims to develop both competence and confi-dence in a variety of situations, so that by the end of the period of study students will have acquired the necessary skills to handle almost any kind of call in business setting.
Appears in Collections:	Навчальні видання (ННІ БТ)