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Title Methods of automated content-based answer search for automation first level of technical support
Authors Nestyuk, O.
Lischuk, E.
ORCID
Keywords automated search
автоматизований пошук
автоматизированный поиск
question answering system
система відповіді на запитання
система ответов на вопросы
chat bot
чат-бот
technical support
технічна підтримка
техническая поддержка
Type Conference Papers
Date of Issue 2017
URI http://essuir.sumdu.edu.ua/handle/123456789/55776
Publisher Sumy State University
License
Citation Nestyuk, О. Methods of automated content-based answer search for automation first level of technical support [Текст] / О. Nestyuk // Advanced Information Systems and Technologies : proceedings of the V international scientific conference, Sumy, May 17-19 2017/ Edited by S.І. Protsenko, V.V. Shendryk. - Sumy : Sumy State University, 2017. - P. 28-30.
Abstract Automated content-based answer search is proposed to use at the implementation of the firstline technical support for the product. The main task is to inform users about product and to solve the most common problems in product work. Question-answering system and intelligent chat bot are proposed as technologies that can be used in implementing this task.
Appears in Collections: Наукові видання (ЕлІТ)

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