The ISO 9001 International Standards in a System of the Banking Services Quality Management

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Title	The ISO 9001 International Standards in a System of the Banking Services Quality Management
Authors	Demkiv, Yu.M.
ORCID
Keywords	стандартів ISO 9001 стандарты ISO 9001 standards of ISO 9001 ефективності эффективность efficiency комерційні банки коммерческие банки commercial banks якість банківських послуг качество банковских услуг quality of banking services банківський менеджмент банковское управление banking management
Type	Article
Date of Issue	2018
URI	http://essuir.sumdu.edu.ua/handle/123456789/72216
Publisher	Sumy State University
License	Copyright not evaluated
Citation	Demkiv, Yu.M. (2018). The ISO 9001 International Standards in a System of the Banking Services Quality Management. Business Ethics and Leadership, 2(3), 94-102. DOI: 10.21272/bel.2(3).94-102.2018
Abstract	The aim of the article is to test the hypothesis of a positive financial effect from ISO 9001 quality standards introduction by commercial banks in Ukraine. The article is devoted to testing the hypothesis about the impact of banking services quality standards on the efficiency of banking activities.
Appears in Collections:	Business Ethics and Leadership (BEL)