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Title | Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan |
Authors |
Muneeb, F.M.
Chughtai, M.S. Anjum, U. Ma, J. |
ORCID | |
Keywords |
якість обслуговування качество обслуживания service quality задоволеності клієнтів удовлетворенность клиентов customer satisfaction телекомунікаційна галузь Пакистану телекоммуникационная индустрия Пакистана telecom industry of Pakistan рентабельність рентабельность profitability экономическая нестабильность экономическая нестабильность economic instability |
Type | Article |
Date of Issue | 2019 |
URI | http://essuir.sumdu.edu.ua/handle/123456789/75307 |
Publisher | Sumy State University |
License | |
Citation | Muneeb, F.M., Chughtai, M.S., Anjum, U., Ma, J. (2019). Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan. Business Ethics and Leadership, 3(3), 47-67. http://doi.org/10.21272/bel.3(3).47-67.2019. |
Abstract |
Providing quality services is a key condition for the stable functioning of companies in a changing environment. Given the fact that delivering exceptional quality services deemed to foster firm competitiveness, worldwide service quality and customer satisfaction captivate serious considerations from across the globe. An analysis of literary sources allows us to conclude that customer satisfaction and service quality have long-term predictors to enhance firms’ values. |
Appears in Collections: |
Business Ethics and Leadership (BEL) |
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File | Size | Format | Downloads |
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Muneed_fostering_Employee’s_Service.pdf | 514.34 kB | Adobe PDF | 1792668192 |
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