Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan

Muneeb, F.M.; Chughtai, M.S.; Anjum, U.; Ma, J.

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Title	Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan
Authors	Muneeb, F.M. Chughtai, M.S. Anjum, U. Ma, J.
ORCID
Keywords	якість обслуговування качество обслуживания service quality задоволеності клієнтів удовлетворенность клиентов customer satisfaction телекомунікаційна галузь Пакистану телекоммуникационная индустрия Пакистана telecom industry of Pakistan рентабельність рентабельность profitability экономическая нестабильность экономическая нестабильность economic instability
Type	Article
Date of Issue	2019
URI	http://essuir.sumdu.edu.ua/handle/123456789/75307
Publisher	Sumy State University
License	Copyright not evaluated
Citation	Muneeb, F.M., Chughtai, M.S., Anjum, U., Ma, J. (2019). Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan. Business Ethics and Leadership, 3(3), 47-67. http://doi.org/10.21272/bel.3(3).47-67.2019.
Abstract	Providing quality services is a key condition for the stable functioning of companies in a changing environment. Given the fact that delivering exceptional quality services deemed to foster firm competitiveness, worldwide service quality and customer satisfaction captivate serious considerations from across the globe. An analysis of literary sources allows us to conclude that customer satisfaction and service quality have long-term predictors to enhance firms’ values.
Appears in Collections:	Business Ethics and Leadership (BEL)