Please use this identifier to cite or link to this item: http://essuir.sumdu.edu.ua/handle/123456789/75515
Or use following links to share this resource in social networks: Recommend this item
Title The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia
Authors Desta, Al.Z.
Belete, T.H.
ORCID
Keywords комерційний банк
коммерческий банк
Commercial Bank
задоволеність клієнтів
удовлетворенность клиентов
Customer satisfaction
механізми управління чергою
механизмы управления очередью
Queue management mechanisms
Type Article
Date of Issue 2019
URI http://essuir.sumdu.edu.ua/handle/123456789/75515
Publisher Sumy State University
License
Citation Desta, Al.Z., Belete, T.H. (2019). The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia. Financial Markets, Institutions and Risks, 3(3), 5-12. http://doi.org/10.21272/fmir.3(3).5-12.2019.
Abstract The main objective of the study is to find out how queue management affects the level of customer satisfaction in the case of Commercial Bank of Ethiopia. The study tried to discover the impact of queue management in the Bank on the behavior of consumers the article is carried out in the following logical sequence: the nature and impact of queue management on customer satisfaction, evaluation of queue management mechanisms used, the key problems that face commercial Bank of Ethiopia in the implementation and administering of queue management.
Appears in Collections: Financial Markets, Institutions and Risks (FMIR)

Views

Bangladesh Bangladesh
1
Belgium Belgium
2114372472
Botswana Botswana
680506746
Bulgaria Bulgaria
1
Canada Canada
1683044999
China China
1
Egypt Egypt
1732916506
Ethiopia Ethiopia
1732916505
France France
-1737316310
Germany Germany
1732916504
Ghana Ghana
2141103065
Greece Greece
90648
Hong Kong SAR China Hong Kong SAR China
177432
India India
680506733
Indonesia Indonesia
2130987883
Iran Iran
960
Ireland Ireland
186439
Japan Japan
313162381
Kenya Kenya
1358901917
Lesotho Lesotho
113412
Lithuania Lithuania
1
Macao SAR China Macao SAR China
1
Malawi Malawi
28750099
Malaysia Malaysia
-1737316309
Maldives Maldives
1
Myanmar (Burma) Myanmar (Burma)
1
Nepal Nepal
53775
Netherlands Netherlands
1
Nigeria Nigeria
2130987884
Norway Norway
1
Pakistan Pakistan
1
Papua New Guinea Papua New Guinea
1
Peru Peru
2066432
Philippines Philippines
680506748
Portugal Portugal
855044357
Qatar Qatar
1
Saudi Arabia Saudi Arabia
2130987890
Singapore Singapore
1111806746
Somalia Somalia
1
South Africa South Africa
196637
Taiwan Taiwan
2141103045
Tanzania Tanzania
1
Uganda Uganda
1
Ukraine Ukraine
2130987892
United Arab Emirates United Arab Emirates
1
United Kingdom United Kingdom
680506738
United States United States
-655757694
Unknown Country Unknown Country
2130987886
Vietnam Vietnam
104259

Downloads

Bangladesh Bangladesh
1
Bulgaria Bulgaria
1
Cameroon Cameroon
1
Canada Canada
1683044998
China China
-862082019
Colombia Colombia
1
Egypt Egypt
2102557214
Ethiopia Ethiopia
220939
France France
680506751
Germany Germany
1
Ghana Ghana
-1719934790
India India
680506734
Indonesia Indonesia
2102557216
Kenya Kenya
1
Lithuania Lithuania
1
Malawi Malawi
1
Malaysia Malaysia
-1737316308
Maldives Maldives
1
Nepal Nepal
1
Netherlands Netherlands
1
New Zealand New Zealand
1
Nigeria Nigeria
680506754
Pakistan Pakistan
1
Peru Peru
2066433
Philippines Philippines
-1719934790
Portugal Portugal
1
Saudi Arabia Saudi Arabia
1
Singapore Singapore
63923
South Africa South Africa
2114372464
South Korea South Korea
28750102
Sri Lanka Sri Lanka
1
Tanzania Tanzania
1216967481
Thailand Thailand
1732916503
Uganda Uganda
1318671465
Ukraine Ukraine
136853
United Arab Emirates United Arab Emirates
1
United Kingdom United Kingdom
1683045003
United States United States
-655757692
Unknown Country Unknown Country
30206
Vietnam Vietnam
2066439
Zambia Zambia
1

Files

File Size Format Downloads
Desta_The_Influence_of_Waiting.pdf 702.79 kB Adobe PDF 744027305

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.