The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia

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Title	The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia
Authors	Desta, Al.Z. Belete, T.H.
ORCID
Keywords	комерційний банк коммерческий банк Commercial Bank задоволеність клієнтів удовлетворенность клиентов Customer satisfaction механізми управління чергою механизмы управления очередью Queue management mechanisms
Type	Article
Date of Issue	2019
URI	http://essuir.sumdu.edu.ua/handle/123456789/75515
Publisher	Sumy State University
License	Copyright not evaluated
Citation	Desta, Al.Z., Belete, T.H. (2019). The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia. Financial Markets, Institutions and Risks, 3(3), 5-12. http://doi.org/10.21272/fmir.3(3).5-12.2019.
Abstract	The main objective of the study is to find out how queue management affects the level of customer satisfaction in the case of Commercial Bank of Ethiopia. The study tried to discover the impact of queue management in the Bank on the behavior of consumers the article is carried out in the following logical sequence: the nature and impact of queue management on customer satisfaction, evaluation of queue management mechanisms used, the key problems that face commercial Bank of Ethiopia in the implementation and administering of queue management.
Appears in Collections:	Financial Markets, Institutions and Risks (FMIR)