The client’s behaviour towards the bank in Algeria (Public Bank Vs Foreign Bank)

Khadidja, Z.

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Title	The client’s behaviour towards the bank in Algeria (Public Bank Vs Foreign Bank)
Authors	Khadidja, Z.
ORCID
Keywords	банк банк bank державний банк государственный банк state bank іноземний банк иностранный банк foreign bank замовник заказчик customer конкуренція конкуренция competition репутація банку репутация банка bank reputation банківська справа банковское дело banking
Type	Article
Date of Issue	2020
URI	https://essuir.sumdu.edu.ua/handle/123456789/77491
Publisher	Sumy State University
License
Citation	Khadidja, Z. (2020). The client’s behaviour towards the bank in Algeria (Public Bank Vs Foreign Bank). Financial Markets, Institutions and Risks, 4(1), 100-108. http://doi.org/10.21272/fmir.4(1).100-108.2020.
Abstract	This paper summarizes the arguments and counterarguments within the scientific discussion regarding the behavioral aspects of customer choice of state or foreign bank banking services. The purpose of the study is to study and analyze the behavior of customers when choosing a bank category (state or foreign) to obtain banking services. In order to test the scientific hypotheses, we conducted a survey of clients and bank managers of 12 banks (6 state and 6 foreign). In Algeria, a separate range of financial transactions (in particular, housing lending and investment programs) is entrusted to state-owned banks only, so clients in Algeria do not leave state-owned banks, even if they also start servicing higher-quality foreign banks.
Appears in Collections:	Financial Markets, Institutions and Risks (FMIR)