Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience

Constantoglou, M.

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Title	Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience
Authors	Constantoglou, M.
ORCID
Keywords	организация по управлению дестинациями Destination Management Organization зображення призначення целевое изображение Destination Image брендинг Branding задоволення відвідувачів удовлетворенность посетителей Visitor Satisfaction досвід опыт Experience
Type	Article
Date of Issue	2020
URI	https://essuir.sumdu.edu.ua/handle/123456789/80728
Publisher	Sumy State University
License	Creative Commons Attribution 4.0 International License
Citation	Constantoglou, M. (2020). Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience. Business Ethics and Leadership, 4(3), 81-106. https://doi.org/10.21272/bel.4(3).81-106.2020
Abstract	As the tourism sector is continually evolving, touristic destinations and service providers should give close and thoughtful attention to customers’ satisfaction, particularly during the Covid-19 pandemic period. Tourism for Greece represents one of the most valuable pillars of the economy and the impact of the pandemic to the sector and GDP will be significant. In this era, it is evident the importance of the Sustainable Development Goals and effective Destination Management that will take into consideration all aspects of the local communities. Customer satisfaction is crucial to improving strategies that destinations must follow to service quality and satisfaction management strategies.
Appears in Collections:	Business Ethics and Leadership (BEL)