Human-centered management in polyergatic information systems. Multi-criteria distribution of functions between operators

Abstract

The article considers the problem of human factor in complex polyergatic systems with a flow of applications for functions (problem-solving) arising at random moments of time. The structure of a decision support system for the operator-manager, including subsystems of monitoring, forecasting and decision-making, is justified. The system of criteria relevant to solving the tasks of functions distribution was substantiated and its multi-criteria nature was shown. The technology of multi-criteria evaluation and choice of alternatives based on the methodology of hierarchical system analysis of problems and the method of analysis of hierarchies, Thomas Saaty has been proposed. The decision-making system, which has been tested in the operation of control systems of various complex technical and production objects, has been implemented. The proposed method differs from the known approaches in that this method is aimed at prompt decision-making, as well as in that it uses a multi-criteria approach and both pragmatic and ergonomic criteria are used as criteria.