Flow  management  of  first-time  orders: a dental office case study

Majewski, A; Merkisz-Guranowska, A.; Czarnota, K.

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Title	Flow management of first-time orders: a dental office case study
Authors	Majewski, A Merkisz-Guranowska, A. Czarnota, K.
ORCID
Keywords	quality assessment performance measure efficiency level flow management performance indicators
Type	Article
Date of Issue	2022
URI	https://essuir.sumdu.edu.ua/handle/123456789/90275
Publisher	Sumy State University
License	Creative Commons Attribution 4.0 International License
Citation	Majewski A., Merkisz-Guranowska A., Czarnota K. (2022). Flow management of first-time orders: a dental office case study. Journal of Engineering Sciences, Vol. 9(2), pp. B7-B16, doi: 10.21272/jes.2022.9(2).b2
Abstract	The article presents the importance of managing the flow of first-time patients in a dental practice. Three main areas of difference between the popular linear model of dental office operation on the market and the author’s model of an integrated multi-specialist dental team were analyzed. Performance indicators for working with first-time patients illustrating the ability to manage the flow of patients in the office, communicate with patients, build patient awareness of oral health conditions, and harness patients’ potential for treatment are presented and discussed. It was proven that with the fuller utilization of patients’ potential for treatment, a noticeable effect is a simultaneous increase in the profitability of the dental practice, which, with an entirely ethical process based solely on diagnosed dental problems, makes both profitable.
Appears in Collections:	Journal of Engineering Sciences / Журнал інженерних наук