Improving the system of healthcare institution management in conditions of pandemic threats

Abstract

The article is devoted to analysing activities of the infectious disease unit of a medical institution in one of Ukrainian regions. The unit is designed for intensive care of patients. The study main goal is to develop a strategy for further development of this unit to improve quality of its services and patient satisfaction. During the research, the initial conditions for the in-patient medical care provision were discussed. A comprehensive analysis of activities and structural problems within the infectious unit was carried out. Based on the study results, a strategic plan for further development was generated to enhance the unit efficiency and quality of its provided medical services. During analysing the infectious unit work, it was found that the in-patient care provision meets the worldwide infectious care norms. In the conditions of reforming the Ukrainian medical industry, many issues remain unresolved (in particular, restructuring and improvement of the healthcare system as a whole and that of the infectious disease unit). The latter plays an important role in creating a high-quality national program for medical service provision by healthcare institutions. Therefore, we succeed in improving resilience in the face of public health threats and risks. The analysis showed current positive trends in understanding the importance of this structural unit activities within the healthcare system. Besides, new ways of its modernisation are found. The authors substantiate this area development requires the national quality control indicators, the marketing policy improvement as well as the strengthened organisational and methodological role of the infectious disease service in healthcare institutions. Specific recommendations were formulated regarding ways to develop the infectious disease unit. They will help raise service satisfaction among patients of medical institutions. The obtained results are of practical importance and can be used in managing healthcare institutions at the national and regional levels.