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Title Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan
Authors Muneeb, F.M.
Chughtai, M.S.
Anjum, U.
Ma, J.
Keywords якість обслуговування
качество обслуживания
service quality
задоволеності клієнтів
удовлетворенность клиентов
customer satisfaction
телекомунікаційна галузь Пакистану
телекоммуникационная индустрия Пакистана
telecom industry of Pakistan
рентабельність
рентабельность
profitability
экономическая нестабильность
экономическая нестабильность
economic instability
Type Article
Date of Issue 2019
URI http://essuir.sumdu.edu.ua/handle/123456789/75307
Publisher Sumy State University
License
Citation Muneeb, F.M., Chughtai, M.S., Anjum, U., Ma, J. (2019). Fostering Employee’s Service Quality and Customer Satisfaction: Evidence from Emerging Pakistan. Business Ethics and Leadership, 3(3), 47-67. http://doi.org/10.21272/bel.3(3).47-67.2019.
Abstract Providing quality services is a key condition for the stable functioning of companies in a changing environment. Given the fact that delivering exceptional quality services deemed to foster firm competitiveness, worldwide service quality and customer satisfaction captivate serious considerations from across the globe. An analysis of literary sources allows us to conclude that customer satisfaction and service quality have long-term predictors to enhance firms’ values.
Appears in Collections: Business Ethics and Leadership (BEL)

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