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Title The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia
Authors Desta, Al.Z.
Belete, T.H.
Keywords комерційний банк
коммерческий банк
Commercial Bank
задоволеність клієнтів
удовлетворенность клиентов
Customer satisfaction
механізми управління чергою
механизмы управления очередью
Queue management mechanisms
Type Article
Date of Issue 2019
URI http://essuir.sumdu.edu.ua/handle/123456789/75515
Publisher Sumy State University
License
Citation Desta, Al.Z., Belete, T.H. (2019). The Influence of Waiting Lines Management on Customer Satisfaction in Commercial Bank of Ethiopia. Financial Markets, Institutions and Risks, 3(3), 5-12. http://doi.org/10.21272/fmir.3(3).5-12.2019.
Abstract The main objective of the study is to find out how queue management affects the level of customer satisfaction in the case of Commercial Bank of Ethiopia. The study tried to discover the impact of queue management in the Bank on the behavior of consumers the article is carried out in the following logical sequence: the nature and impact of queue management on customer satisfaction, evaluation of queue management mechanisms used, the key problems that face commercial Bank of Ethiopia in the implementation and administering of queue management.
Appears in Collections: Financial Markets, Institutions and Risks (FMIR)

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China China
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Egypt Egypt
1
Ethiopia Ethiopia
9877522
Germany Germany
947
Ghana Ghana
220612
Hong Kong SAR China Hong Kong SAR China
32071
Indonesia Indonesia
2066420
Iran Iran
960
Japan Japan
32066
Kenya Kenya
968
Lithuania Lithuania
1
Malaysia Malaysia
1
Maldives Maldives
1
Norway Norway
1
Peru Peru
2066432
Philippines Philippines
9877518
Singapore Singapore
1
South Africa South Africa
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Ukraine Ukraine
452
United Kingdom United Kingdom
441241
United States United States
2066425
Unknown Country Unknown Country
3
Vietnam Vietnam
2066440

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China China
1
Ethiopia Ethiopia
9877524
Ghana Ghana
1
India India
9877520
Indonesia Indonesia
2066418
Malaysia Malaysia
7179
Maldives Maldives
1
Peru Peru
2066433
Philippines Philippines
1
Singapore Singapore
1
South Africa South Africa
32072
Sri Lanka Sri Lanka
1
Ukraine Ukraine
451
United Kingdom United Kingdom
441240
United States United States
9877515
Unknown Country Unknown Country
1
Vietnam Vietnam
2066439
Zambia Zambia
1

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