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Please use this identifier to cite or link to this item:http://essuir.sumdu.edu.ua/handle/123456789/55776
Title: Methods of automated content-based answer search for automation first level of technical support
Authors: Nestyuk, O.
Lischuk, E.
Keywords: automated search
автоматизований пошук
автоматизированный поиск
question answering system
система відповіді на запитання
система ответов на вопросы
chat bot
чат-бот
technical support
технічна підтримка
техническая поддержка
Issue Year: 2017
Publisher: Sumy State University
Citation: Nestyuk, О. Methods of automated content-based answer search for automation first level of technical support [Текст] / О. Nestyuk // Advanced Information Systems and Technologies : proceedings of the V international scientific conference, Sumy, May 17-19 2017/ Edited by S.І. Protsenko, V.V. Shendryk. - Sumy : Sumy State University, 2017. - P. 28-30.
Abstract: Automated content-based answer search is proposed to use at the implementation of the firstline technical support for the product. The main task is to inform users about product and to solve the most common problems in product work. Question-answering system and intelligent chat bot are proposed as technologies that can be used in implementing this task.
URI: http://essuir.sumdu.edu.ua/handle/123456789/55776
Type: Theses
Appears in Collections:Навчальні видання (ЕлІТ)

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