Business Ethics and Leadership (BEL)
Permanent URI for this collectionhttps://devessuir.sumdu.edu.ua/handle/123456789/61434
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Item The Impact of Leadership on the Motivation of Hotel Employee During the Pandemic Era: Evidence from Greece(Sumy State University, 2021) Ypapanti, A.; Constantoglou, M.Human Resources Management (HRM) plays a catalytic role in the positive performance of a hotel. The Covid-19 pandemic struck the tourism sector to an unprecedented degree at a time when the industry was unprepared for such a severe health crisis. Maintaining the smooth operation of hotels during the crisis presupposes new financial planning, new services according to the health protocols, or modification of those already provided. Under this situation, staff training is necessary. The purpose of the present paper is to examine the impact of leadership on the motivation of hotel employees during the COVID19 pandemic.Item Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience(Sumy State University, 2020) Constantoglou, M.As the tourism sector is continually evolving, touristic destinations and service providers should give close and thoughtful attention to customers’ satisfaction, particularly during the Covid-19 pandemic period. Tourism for Greece represents one of the most valuable pillars of the economy and the impact of the pandemic to the sector and GDP will be significant. In this era, it is evident the importance of the Sustainable Development Goals and effective Destination Management that will take into consideration all aspects of the local communities. Customer satisfaction is crucial to improving strategies that destinations must follow to service quality and satisfaction management strategies.