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Title Ефективне спілкування по телефону
Other Titles Effective Phone Calls
Authors Leshchenko, Olha Illivna
Khodtseva, Alla Oleksandrivna  
ORCID http://orcid.org/0000-0003-4226-0866
Keywords methodology
telephoning
making arrangements
методология
телефонные переговоры
телефонні переговори
Type Schoolbook
Date of Issue 2008
URI http://essuir.sumdu.edu.ua/handle/123456789/50303
Publisher Українська академія банківської справи Національного банку України
License
Citation Лещенко, О.І. Effective Phone Calls (Ефективне спілкування по телефону) [Текст] : навч. посіб. / О. І. Лещенко, А. О. Ходцева. – Суми: ДВНЗ “УАБС НБУ”, 2008. – 98 с.
Abstract “Effective Phone Calls” is a practical and accessible course specifically designed to develop students` essential communication and language skills. It is divided into six units, which contain face-to-face with teacher and self-study materials. The course aims to develop both competence and confi-dence in a variety of situations, so that by the end of the period of study students will have acquired the necessary skills to handle almost any kind of call in business setting.
Appears in Collections: Навчальні видання (ННІ БТ)

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Khodtseva_Leschenko _Effective_phone_calls.pdf 2.2 MB Adobe PDF 1871603988

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