Emotional mobility and work efficiency of employees in the business sector

Abstract

This dissertation is timely since it explores the relationship between employees' emotional mobility and their productivity at the workplace which influences the overall performance of a company. The research examines the effects of employees' emotional mobility and work productivity in the business sector. The research tasks are: to explore the relationship between emotional mobility, self-awareness and work efficiency in business on the example of the Nigerian banking sector; study the effect of social proficiency on employee performance in Nigeria’s banking sector; determine the magnitude to which handling emotion affects employee work efficiency in the sector. For this dissertation, a survey method was used as part of a quantitative research method. This research method was chosen because it takes into account both the size of the population sampled and the ways to make sure that the sample is a good representation of the whole. The novelty of the research is (1) establishing a positive correlation between work performance and employees' levels of social competence in the Nigerian banking sector based on the survey method and (2) offered recommendations on improving the work efficiency of employees using this dependence. The object of the research is the work efficiency of employees on the example of the banking business sector. The subject of the research is the influence of emotional mobility on the work performance of employees. The practical significance of the research findings is their implications for bank management by managing emotional mobility and intelligence for staff productivity growth in the business sector. The findings of this research will be useful not only to the company that commissioned it, but to businesses across the country. These companies see emotional intelligence as a valuable asset because it makes the workplace a better place for everyone to work. The first chapter examines the background of the study and emotional mobility in the workplace, which is gaining popularity and traction among business leaders. The second chapter is devoted to the literature review and looks at the theoretical perspective, the idea, history and dimensions of emotional mobility, the development of emotional intelligence, the work efficiency of employees, the Nigerian banking sector, the challenges facing Nigerian financial markets in the twenty-first century, and the role of emotional intelligence in job performance. In the third chapter, the researcher covers the research methodology. This research made use of a survey as its primary method of data collection. This study used a stratified sampling approach, a type of probability sampling, to select its sample of 186 employees from among those working in the 10 branches that made up the study's sampling element. Chapter four is devoted to the presentation and examination of the data and information that was gathered through questionnaires that were given out through WhatsApp to the executives and employees of a chosen commercial bank in Akure, Ondo State, Nigeria.