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Title Analysis of ergonomics problems contact-centers
Authors Kryvodub, Anna Serhiivna
Shapochka, Yurii Mykolaiovych
Lavrov, Yevhenii Anatoliiovych
Keywords Ergonomics
Contact Center
ManOperator
Queue
Workload
Queueing System
Type Conference Papers
Date of Issue 2016
URI http://essuir.sumdu.edu.ua/handle/123456789/46840
Publisher Sumy State University
License
Citation Krivodub, A. Analysis of ergonomics problems contact-centers [Текст] / A. Krivodub, Y. Shapochka, E. Lavrov // Advanced Information Systems and Technologies : proceedings of the IV international scientific conference, May 25-27, 2016 / Ред.кол.: С.І. Проценко, В.В. Шендрик, С.М. Ващенко. - Sumy: Sumy State University, 2016. - С. 17-18.
Abstract The analysis of the ergonomic problems of the contact center. It allocates main factors of influence on man- operator.
Appears in Collections: Наукові видання (ЕлІТ)

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