Please use this identifier to cite or link to this item: http://essuir.sumdu.edu.ua/handle/123456789/46840
Title: Analysis of ergonomics problems contact-centers
Authors: Kryvodub, Anna Serhiivna
Shapochka, Yurii Mykolaiovych
Lavrov, Yevhenii Anatoliiovych
Keywords: Ergonomics
Contact Center
ManOperator
Queue
Workload
Queueing System
Issue Year: 2016
Publisher: Sumy State University
Citation: Krivodub, A. Analysis of ergonomics problems contact-centers [Текст] / A. Krivodub, Y. Shapochka, E. Lavrov // Advanced Information Systems and Technologies : proceedings of the IV international scientific conference, May 25-27, 2016 / Ред.кол.: С.І. Проценко, В.В. Шендрик, С.М. Ващенко. - Sumy: Sumy State University, 2016. - С. 17-18.
Abstract: The analysis of the ergonomic problems of the contact center. It allocates main factors of influence on man- operator.
URI: http://essuir.sumdu.edu.ua/handle/123456789/46840
Type: Theses
Appears in Collections:Наукові видання (ЕлІТ)

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