Please use this identifier to cite or link to this item: http://essuir.sumdu.edu.ua/handle/123456789/72216
Title: The ISO 9001 International Standards in a System of the Banking Services Quality Management
Authors: Demkiv, Yu.M.
Keywords: стандартів ISO 9001
стандарты ISO 9001
standards of ISO 9001
ефективності
эффективность
efficiency
комерційні банки
коммерческие банки
commercial banks
якість банківських послуг
качество банковских услуг
quality of banking services
банківський менеджмент
банковское управление
banking management
Issue Year: 2018
Publisher: Sumy State University
Citation: Demkiv, Yu.M. The ISO 9001 International Standards in a System of the Banking Services Quality Management. [Текст] / Yu.M. Demkiv // Business Ethics and Leadership. – 2018. – Vol. 2, Issue 3. – P. 94-102. - DOI: 10.21272/bel.2(3).94-102.2018.
Abstract: The aim of the article is to test the hypothesis of a positive financial effect from ISO 9001 quality standards introduction by commercial banks in Ukraine. The article is devoted to testing the hypothesis about the impact of banking services quality standards on the efficiency of banking activities.
URI: http://essuir.sumdu.edu.ua/handle/123456789/72216
Type: Article
Appears in Collections:Business Ethics and Leadership (BEL)

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