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Title The ISO 9001 International Standards in a System of the Banking Services Quality Management
Authors Demkiv, Yu.M.
Keywords стандартів ISO 9001
стандарты ISO 9001
standards of ISO 9001
ефективності
эффективность
efficiency
комерційні банки
коммерческие банки
commercial banks
якість банківських послуг
качество банковских услуг
quality of banking services
банківський менеджмент
банковское управление
banking management
Type Article
Date of Issue 2018
URI http://essuir.sumdu.edu.ua/handle/123456789/72216
Publisher Sumy State University
License
Citation Demkiv, Yu.M. The ISO 9001 International Standards in a System of the Banking Services Quality Management. [Текст] / Yu.M. Demkiv // Business Ethics and Leadership. – 2018. – Vol. 2, Issue 3. – P. 94-102. - DOI: 10.21272/bel.2(3).94-102.2018.
Abstract The aim of the article is to test the hypothesis of a positive financial effect from ISO 9001 quality standards introduction by commercial banks in Ukraine. The article is devoted to testing the hypothesis about the impact of banking services quality standards on the efficiency of banking activities.
Appears in Collections: Business Ethics and Leadership (BEL)

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