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Title | Flow management of first-time orders: a dental office case study |
Authors |
Majewski, A
Merkisz-Guranowska, A. Czarnota, K. |
ORCID | |
Keywords |
quality assessment performance measure efficiency level flow management performance indicators |
Type | Article |
Date of Issue | 2022 |
URI | https://essuir.sumdu.edu.ua/handle/123456789/90275 |
Publisher | Sumy State University |
License | Creative Commons Attribution 4.0 International License |
Citation | Majewski A., Merkisz-Guranowska A., Czarnota K. (2022). Flow management of first-time orders: a dental office case study. Journal of Engineering Sciences, Vol. 9(2), pp. B7-B16, doi: 10.21272/jes.2022.9(2).b2 |
Abstract |
The article presents the importance of managing the flow of first-time patients in a dental practice. Three
main areas of difference between the popular linear model of dental office operation on the market and the author’s
model of an integrated multi-specialist dental team were analyzed. Performance indicators for working with first-time
patients illustrating the ability to manage the flow of patients in the office, communicate with patients, build patient
awareness of oral health conditions, and harness patients’ potential for treatment are presented and discussed. It was
proven that with the fuller utilization of patients’ potential for treatment, a noticeable effect is a simultaneous increase
in the profitability of the dental practice, which, with an entirely ethical process based solely on diagnosed dental
problems, makes both profitable. |
Appears in Collections: |
Journal of Engineering Sciences / Журнал інженерних наук |
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File | Size | Format | Downloads |
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Majewski_jes_2_2022.pdf | 781.35 kB | Adobe PDF | 50661 |
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