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Title The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post
Authors Fadel, S.
Necib, H.
Rouaski, K.
Challal, M.
Bouaicha, H.
Keywords збалансована система показників (BSC)
cбалансированная система показателей (BSC)
the Balanced Scorecard (BSC)
багатовимірна система вимірювання продуктивності
многомерная система измерения производительности
multidimensional Performance Measurement System
організаційна продуктивність
организационная производительность
organizational Performance
компанія Algeria Post
компания почты Алжира
the Company of Algeria Post
Type Article
Date of Issue 2021
URI https://essuir.sumdu.edu.ua/handle/123456789/86736
Publisher Sumy State University
License Creative Commons Attribution 4.0 International License
Citation Fadel, S., Necib, H., Rouaski, K., Challal, M., Bouaicha, H. (2021). The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post. Financial Markets, Institutions and Risks, 5(4), 87-105. https://doi.org/10.21272/fmir.5(4).87-105.2021
Abstract This paper aimed to clarify the role that the Balanced Scorecard (BSC) as a performance measurement tool in the company of Algeria Post. The BSC is a strategic performance management system, has been proven suitable for the public sector as the financial aspect is not their only concern. The BSC is « A multidimensional performance measurement system that should serve as decision support for managers. It includes indicators of progress and delay as well as internal and external indicators. It organizes the measures in a coherent system around four balanced perspectives: financial perspective, customer perspective, internal process, learning, and growth ». (Kaplan. S & Norton, 2004, P186).
Appears in Collections: Financial Markets, Institutions and Risks (FMIR)

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