Conflict management and methods of their resolution in modern organizations in Ghana

Abstract

Effective conflict management is crucial in modern organizations in Ghana, especially in policlinics to maintain a harmonious work environment and ensure high-quality patient care. This study provides an in-depth analysis of conflict management in polyclinics in Ghana, examining various aspects such as organizational structure, conflict resolution strategies, barriers, and their impact on patient care quality. The literature review reveals that conflicts in polyclinics can arise from interprofessional differences, communication breakdowns, limited resources, and cultural factors. These conflicts can have detrimental effects on patient care quality, staff satisfaction, and overall organizational performance. To address these challenges, recommendations are proposed, including promoting a culture of respect and collaboration, providing conflict management training, establishing clear policies and procedures, and utilizing technology-enabled conflict resolution tools. Moreover, barriers to effective conflict management, such as limited resources and high workload, are identified, and strategies for their mitigation are suggested. This work emphasizes the need for an interdisciplinary approach, considering the economical, social, and environmental factors in conflict management. By implementing these strategies, polyclinics in Ghana can create a conducive work environment, enhance patient care quality, improve staff satisfaction, and optimize resource utilization. The thesis concludes that continuous evaluation and adaptation of conflict management practices are necessary to ensure their effectiveness and long-term success in polyclinics.